Privacy Policy SBB88 – Protecting Malaysian Players' Personal Data is Our Priority

1Introduction & Scope of This Privacy Policy

Welcome to the SBB88 Privacy Policy. We — an online casino and sports betting platform operating in Malaysia under the SBB88 brand — are committed to protecting the privacy of every user who interacts with our platform.

This Privacy Policy applies to all information collected through the SBB88 website (sbb88.ws), our online gaming platform, mobile applications (where available), and any official SBB88 communication channels including live chat, email, and social media.

We take your privacy seriously because we understand that personal information is sensitive. As a platform involving financial transactions in MYR and players' personal data, we uphold strict data protection standards and comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

2Types of Personal Data We Collect

SBB88 collects various types of information depending on how you interact with our platform. We only collect data that is genuinely necessary to deliver our services effectively and securely.

2.1 Information You Provide Directly

• Full legal name as stated in your identification document
• An active Malaysian mobile number currently in use
• Account password (stored in encrypted form that cannot be read)
• Payment account details for deposits and withdrawals (e-wallet account numbers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or bank account numbers for FPX)
• A copy of your identity document (MyKad or passport) when required for KYC verification

2.2 Automatically Collected Information

• Your device's IP address at the time of accessing the platform
• Browser type and version in use
• Device operating system (Android, iOS, Windows, etc.)
• Session data including pages visited, time spent, and actions taken within the platform
• Gaming data including betting history, wins, losses, and bonus usage
• Cookie data and device identifiers for session authentication

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from legitimate third-party sources, such as identity verification service providers, payment providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX), or financial fraud prevention bodies operating in Malaysia.

3How SBB88 Uses Your Data

SBB88 uses your personal data only for legitimate, clearly stated purposes. Below is a complete list of the purposes for which we process your data:

• Account Management: Creating and managing your SBB88 account, processing registrations, and maintaining accurate membership records.
• Transaction Processing: Securely and accurately processing all deposits and withdrawals in MYR via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX.
• Service Delivery: Ensures you can access all games and features on the SBB88 platform, including slots, Live Casino, blackjack, roulette, and Sports Betting.
• Identity Verification (KYC): Meeting legal requirements related to anti-money laundering (AML) and player age verification.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, and platform abuse.
• Service Communications: Sending important notifications related to your account, transactions, platform updates, and security information.
• Promotions & Bonuses: Ensures SBB88 bonuses and promotions are directed to eligible players based on set criteria (with your consent).
• Customer Support: Providing effective support whenever you reach out to the SBB88 support team via live chat or email.
• Analytics & Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the overall SBB88 platform experience.

4Third-Party Data Sharing & Disclosure

SBB88 takes a highly limited and cautious approach to sharing your personal data. Our core principle is straightforward: we do not sell or rent your data to anyone for commercial purposes.

4.1 Approved Third-Party Service Providers

We may share necessary data with service providers that we have vetted and approved, solely for the purpose of delivering SBB88's services to you:

• Payment service providers (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX) for processing your financial transactions
• Game providers (such as Pragmatic Play, PG Soft, Evolution Gaming) that require session identifiers to run games
• Cloud service providers that host SBB88 platform data in a secure environment
• Analytics services that process anonymised aggregate data for platform improvement purposes

All third-party providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified in their service contracts with SBB88.

4.2 Legally Required Disclosures

Under certain circumstances, SBB88 may be required to disclose information to the relevant authorities in Malaysia if mandated by law, court order, or valid legal process. This includes investigations relating to anti-money laundering, financial fraud, or criminal cases involving our platform.

5Data Security — How We Protect Your Information

SBB88 continually invests in security infrastructure to ensure every member's personal data is protected to the highest standard. The technical and organisational security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your browser or app and SBB88's servers is fully encrypted.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted at rest using industry-standard protocols.
• Strict Access Controls: Only authorised SBB88 staff with a legitimate business need may access members' personal data, and all access is logged for audit purposes.
• Two-Factor Authentication (2FA): Available for player accounts and mandatory for all internal staff accessing systems that contain personal data.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or security threats.
• Regular Security Audits: We conduct regular penetration testing and independent security audits on a periodic basis.

6Use of Cookies & Tracking Technologies

The SBB88 platform uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform operates correctly. Cookies are small text files stored on your device by your browser when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. Cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language, display theme, and game selections to improve your experience.
• Analytics Cookies: Helping us understand how players use the platform in aggregate and anonymously, so we can make meaningful improvements.

6.2 Managing Your Cookie Settings

You can manage or disable cookies through your browser settings at any time. Please refer to your browser's documentation (Chrome, Firefox, Safari, or Edge) for specific instructions. Please note that disabling essential cookies may affect the functionality of the SBB88 platform.

7Data Retention Period

SBB88 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. After account closure, we may retain certain data for the period required under applicable Malaysian law.

• Account & Identity Data: Retained for the duration of account activity, plus 7 years after account closure (in accordance with Malaysian legal requirements).
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with the requirements of the Anti-Money Laundering Act.
• Communication & Support Records: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data & Logs: Retained for 90 days for security and technical diagnostic purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with SBB88's established data disposal procedures.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data held by SBB88:

To exercise any of the above rights, please contact the SBB88 support team via live chat or email at support@sbb88.ws. We will process your request within 30 business days and may require identity verification before carrying out the request.

9Children's Privacy & Age Protection

The SBB88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from minors or individuals under the age of 18.

At the point of registration, we take reasonable steps to verify that players meet the minimum age requirement. Should we become aware that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

10Amendments to This Privacy Policy

SBB88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in platform operations. All amendments will be published on this page with an updated "Last Updated" date.

For material amendments or changes that significantly affect your privacy rights, SBB88 will endeavour to provide advance notice via email or in-platform notification before the changes take effect. Your continued use of the SBB88 platform after any amendment is published constitutes your acceptance of the revised privacy terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal data.

11Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how SBB88 handles your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu, directly within the SBB88 platform.
• Email: support@sbb88.ws — we aim to respond within 24 business hours.

When contacting us about a privacy matter, please include your registered full name and SBB88 account number (if applicable) so we can process your enquiry more efficiently and accurately. For security purposes, we may require additional identity verification before disclosing or amending any personal data.